If you are having difficulties signing in to your account, check the following:
Use the "SHOW / HIDE" button on the password field to check if you are entering your password as correctly. Remember, passwords are case-sensitive.
Could your account be locked from too many failed sign in attempts?
Have you tried resetting your password?
Have you tried an alternative sign in method?
Clear your browser cache and cookies for the site.
Fully close and reopen your browser.
Ensure your browser is updated to the latest version.
Try using an Incognito/Private browsing window.
Need more help?
Please contact your Training Provider for assistance. Remember to provide as much information as you can, such as screenshots of the messages you are receiving and the email address you are using. Providing this information will help resolve the issue in a more efficient manner.