Scope
If you are experiencing issues with grading, outcomes, or assessment progress not updating correctly, there are several common areas to check before escalating the issue further.
Common Symptoms
You may encounter issues such as:
Unable to apply an outcome (e.g. Satisfactory)
Learner progress not updating (e.g. their answers are not saving)
Activity appearing locked or read only
Grades not saving
Students unable to view results
Outcomes not contributing toward competency
Auto-marking not behaving as expected
1. Check Whether the Assessment Is Still “In Progress” or "Submitted"
One of the most common causes is that the assessment has not yet been fully completed or submitted by the learner. Grading an In Progress activity will interfere with a learner's ability to complete the activity.
Things to verify first
Have all required questions/tasks been completed by the learner?
Has the learner submitted the activity?
Why this matters
Some grading and competency calculations will not update until:
the assessment is fully submitted
all marking is complete
or the assessment is finalised
2. Check Whether the Assessment Was Manually Marked While Still In Progress
Manually marking an activity before the learner has fully completed or submitted it can sometimes create inconsistent grading behaviour.
Things to verify
Was the assessment manually marked before submission?
Were satisfactory/not satisfactory results applied while the activity was still open?
Was the assessor editing outcomes while the learner was still actively completing the assessment?
Why this matters
Manual marking during an active/in-progress assessment may:
interfere with auto-marking logic
affect learner progress visibility
lock certain fields
create incomplete grading states
cause unexpected outcome behaviour
3. Check Whether the Unit/Module Was Marked as Competent
Directly applying a Competent outcome can sometimes bypass normal assessment progression or workflow logic. Once a unit/module receives a final outcome, all activities are locked. This means that the activities can no longer be editable by learner or assessor.
Things to verify
Was the unit manually marked as:
Competent
Credit Transfer
RPL
Not Competent
Was the competency applied directly rather than flowing from assessment results?
Why this matters
Manual competency application may:
override standard grading behaviour
bypass workflow triggers
lock all subsequent activities
affect learner progress calculations
4. Check Whether the Student Is Deactivated
If the learner has been deactivated, grading and progression may not function normally. Deactivated enrolments essentially archive all records. This means that no changes can be made to any activity or unit/module enrolled.
Things to verify
Is the learner profile active?
Is the enrolment still active?
Has the learner been removed/deactivated from the intake or journey?
Why this matters
Deactivated enrolments will:
prevent learners accessing the activities
fail to display updated progress
prevent grading
Additional Recommendations
1. Check Journey & Workflow Automation
Review whether workflows are:
automatically applying outcomes
locking activities
transitioning assessments unexpectedly
2. Check Due Dates
Overdue assessments may:
become read only
auto-outcome
lock based on workflow configuration
3. Check Permissions
Ensure the assessor has permission to:
mark assessments (scope)
edit outcomes (settings)
override grading (activity design)