Your password has expired

What to do when prompted to renew your password

Josh Hooper avatar
Written by Josh Hooper
Updated over a week ago

Users are required to update their password every 6 months.

If it has been more than 6 months since you last updated your password, you will be prompted to set a new one then next time you sign in, regardless of the sign in method that is used.

To renew your password, you will be presented with the following fields:

  • Current Password: you need to enter your current password that is set for your account

  • New Password: enter the new password you'd like to set for your account. Refer to Password Requirements for rules on setting passwords.

  • Re-Enter Your New Password: to make sure you've typed your new password correctly, you need to re-enter it here

Simply complete these fields and click "Update" to save your changes.

If you are unable to complete this process as you do not remember your current password then select the "Sign Out" option on this page to go back to the Sign in page and choose the  Reset your Password  option.

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