Cloud Assess

If you are having difficulties signing in to your account, check the following:

Use the "SHOW / HIDE" button on the password field to check if you are entering your password as correctly. Remember, passwords are case-sensitive.

- Use the "SHOW / HIDE" button on the password field to check if you are entering your password as correctly. Remember, passwords are case-sensitive.

Is your <a href="https://help.assessapp.com/managing-your-account/troubleshooting/browser-or-password-manager-is-remembering-your-old-password" rel="nofollow noopener noreferrer" target="_blank">browser or password manager remembering your old password?</a>

Could your <a href="https://help.assessapp.com/managing-your-account/troubleshooting/my-account-is-locked" rel="nofollow noopener noreferrer" target="_blank">account be locked</a> from too many failed sign in attempts?

Have you tried <a href="https://help.assessapp.com/managing-your-account/security/resetting-your-password" rel="nofollow noopener noreferrer" target="_blank">resetting your password?</a>

Have you tried an <a href="https://help.assessapp.com/managing-your-account#alternative-sign-in-methods" rel="nofollow noopener noreferrer" target="_blank">alternative sign in method?</a>

- Is your <a href="https://help.assessapp.com/managing-your-account/troubleshooting/browser-or-password-manager-is-remembering-your-old-password" rel="nofollow noopener noreferrer" target="_blank">browser or password manager remembering your old password?</a>
- Could your <a href="https://help.assessapp.com/managing-your-account/troubleshooting/my-account-is-locked" rel="nofollow noopener noreferrer" target="_blank">account be locked</a> from too many failed sign in attempts?
- Have you tried <a href="https://help.assessapp.com/managing-your-account/security/resetting-your-password" rel="nofollow noopener noreferrer" target="_blank">resetting your password?</a>
- Have you tried an <a href="https://help.assessapp.com/managing-your-account#alternative-sign-in-methods" rel="nofollow noopener noreferrer" target="_blank">alternative sign in method?</a>

Please contact your Training Provider for assistance. Remember to provide as much information as you can, such as screenshots of the messages you are receiving and the email address you are using. Providing this information will help resolve the issue in a more efficient manner.

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