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Reset password link has expired or is invalid
Reset password link has expired or is invalid

What to do if your password reset link does not work

Andrew Baker avatar
Written by Andrew Baker
Updated over a week ago

Expired link

Password reset links are valid for 6 hours from the time they are sent. Check the date and time that the email was received. If it is more than 6 hours ago, then your password reset link has expired.

One time use

Password reset links can only be used once, so if you use it to successfully reset your password, it cannot be used again.

Invalid link

Only the most recent password reset link that you have been sent will work. Each time you request a password reset link, it invalidates any previous links you have been sent. So please make sure you're using the most recent link you have been sent.

What to do

If you are encountering any of these issues, try Resetting your password again and ensure you are using the most recent valid link.

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