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Invitation has expired or is invalid
Invitation has expired or is invalid

What to do if your invitation email does not work

Andrew Baker avatar
Written by Andrew Baker
Updated over a week ago

If your invitation email has expired or is no longer valid, you will receive the following message when trying to accept the invitation:

"Your invitation has expired or is invalid. Please contact your administrator"

Expired invitation

Invitation emails are valid for 2 weeks from the time they are sent. Check the date and time that the email was received. If it is more than 2 weeks ago, then your invitation has expired.

Invalid Invitation

Only the most recent invitation email is valid. So, if you have received more than one invitation email, you need to use the last one that you received. If you try to use an older invitation, it will not work.

What to do

If you are encountering either of these issues, you have the following options:

  • Contact your training provider and ask them to send you a new invitation email

  • Follow the process for Resetting your password and confirm your account that way

  • If your training provider allows it, you could try confirming your account via Alternative Sign in Method

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